Caregiver Agreement

Caregivers must provide accurate and current information about identity, experience, services, languages, location, availability, training, credentials, and payment methods.

Caregivers must not claim to hold a certification, license, training, registration, or clearance that they do not actually hold.

Connect Care may review caregiver profiles before making them visible in search results. Connect Care may approve, reject, suspend, or remove a caregiver profile at its discretion.

Approval to appear on the platform does not create a guarantee of work, endorsement, employment relationship, agency relationship, or finding that the caregiver satisfies all legal requirements for every service or jurisdiction.

Caregivers are responsible for complying with all laws that apply to their services, including licensing, registration, tax, insurance, wage and hour, transportation, mandated reporting, and scope-of-practice requirements.

Caregivers must not provide medical, nursing, medication administration, transportation, or personal care services unless legally permitted and qualified to do so.

Caregivers and families are responsible for discussing duties, schedule, compensation, cancellation, supervision, and expectations before services begin.

Connect Care may facilitate a connection but does not assign work, control day-to-day services, replace a written agreement where needed, or resolve every dispute between users.

Caregivers must treat families and care recipients with dignity, respect, and non-discrimination.

Caregivers must promptly report emergencies, abuse, neglect, fraud, or suspected exploitation to the appropriate party or authority as required by law.