Frequently asked questions
Clear answers about Connect Care's platform role, pricing, messaging, privacy, and caregiver access.
Platform role
Is Connect Care a caregiver agency?
No. Connect Care is a matching platform. We do not employ caregivers, assign work, provide care services, or supervise caregiver work.
Pricing
Who pays to send messages?
Families can browse and post for free, but a family subscription is required to send the first message or reply to applicants. Caregivers can join, apply, and reply for free.
Privacy
When are phone numbers, emails, and full addresses shared?
Connect Care does not automatically reveal phone numbers, emails, or full street addresses. Users may voluntarily share contact details inside the platform conversation after deciding it is appropriate.
Safety
Does Connect Care run background checks?
Not at this time. Profiles should not be treated as screened, endorsed, or guaranteed. Families should interview, check references, and confirm credentials directly.
Can Connect Care be used for emergencies?
No. Connect Care is not an emergency service. In an emergency, call 911 or the appropriate local emergency number.
Families
What can families do for free?
Families can create an account, add care listings, browse public caregiver profiles, and review applications. Messaging requires an active family subscription.
Caregivers
What can caregivers do for free?
Caregivers can create a profile, browse care jobs, apply to jobs, and reply when a subscribed family opens a conversation.
Payments
Does Connect Care take a transaction fee from caregiver pay?
No transaction fee is added to caregiver pay in the current model. Families pay a subscription for messaging access, while care payment terms are decided directly between users.
Coming soon
What is Care-Pay & Tax Assistant?
It is a planned service for payroll, nanny tax, and related tax support. It is not available yet, and pricing will be announced later.