Frequently asked questions
Clear answers about how Connect Care works as a matching platform for families and caregivers.
Platform role
Is Connect Care a caregiver agency?
No. Connect Care is a matching platform. We do not employ caregivers, assign caregivers, provide care services, or supervise caregiver work.
Who chooses the caregiver?
Families review caregiver profiles and decide directly whether to request a connection. Connect Care helps organize information and the admin review workflow.
Privacy
What information is hidden before connection?
For care recipient records, the full street address is hidden from caregivers before a connection is made. Public previews show city and state only.
Families
What can families register?
Families can register care recipient details, primary language, preferred schedule, budget range, service area, and care needs.
Caregivers
How do caregivers join?
Caregivers create a profile with service area, languages, care services, experience, payment preferences, hourly rate, and availability, then request admin review.
Does admin review mean a caregiver is guaranteed?
No. Admin review is a platform moderation step. Families should still interview, check references, confirm credentials, and decide independently.
Payments
Does Connect Care handle caregiver pay?
For now, families and caregivers confirm payment terms directly. Connect Care may charge platform or connection fees as disclosed in the product.
Safety
Can Connect Care be used for emergencies?
No. Connect Care is not an emergency service. In an emergency, call 911 or the appropriate local emergency number.
Ready to continue?
Families can search for caregivers, and caregivers can create a profile for admin review.