User Protection Guide
Last updated: July 5, 2026
Connect Care is a matching platform and does not directly provide care services. Families and caregivers should complete their own review steps before and after connecting.
1. Emergencies
Connect Care is not an emergency service. If there is immediate danger, medical emergency, suspected abuse, or urgent risk, call 911 or the appropriate authority.
2. Direct review
Connect Care does not currently provide background checks. Families should interview, check references, and confirm credentials directly.
Caregivers should confirm scope, location, pay, schedule, and safety conditions before accepting work.
3. Reporting concerns
Report harassment, discrimination, fraud, violence, abuse, false information, or illegal requests to Connect Care and the appropriate authorities when needed.