User Protection Policy
Last updated: May 26, 2026
This policy explains baseline expectations for families, care recipients, and caregivers using Connect Care. Connect Care is a matching platform and does not provide care services directly.
1. Emergency Situations
Connect Care is not an emergency service. If there is immediate danger, a medical emergency, suspected abuse, or urgent risk, call 911 or the appropriate local authority.
Users should not rely on platform messages, email, or administrator review for emergency response.
2. User Review and Due Diligence
Connect Care may review profile information before approval, but platform review does not eliminate risk and is not a professional suitability determination.
Families should interview caregivers, check references, confirm claimed credentials or training, discuss duties, and decide independently whether a caregiver fits their needs before services begin.
3. In-Person Meetings and Services
Families and caregivers should meet in appropriate conditions, communicate expectations in writing, keep emergency contacts available, and document schedules and duties.
Caregivers should not perform tasks outside their training, legal authority, or agreed service plan.
4. Reporting Concerns
Users should report harassment, discrimination, fraud, concerning conduct, abuse, neglect, or exploitation to Connect Care and, when required, to the appropriate government or emergency authority.
Connect Care may suspend accounts, pause matching, remove profiles, or cooperate with lawful requests when concerns arise.
5. Prohibited Conduct
Connect Care prohibits violence, threats, abuse, neglect, exploitation, illegal discrimination, credential fraud, financial abuse, medication misuse, and unlawful conduct.
Users must not use Connect Care to request or offer unlawful services.